Starting this month, Toyota will be bringing its new Product Quality Field Offices online in North America. These new offices will provide technical expertise to detect, analyze, and respond to customer and quality issues regarding Toyota vehicles.
“Everyone at Toyota is working aggressively to understand what our customers are experiencing and to respond quickly to their needs by enhancing our information gathering capabilities,” said Dino Triantafyllos, Vice President, Quality Division, Toyota Motor Engineering and Manufacturing (TEMA). “The expansion of our Product Quality Field Offices initiative is one example of the significant changes we are making across our North American operations to help ensure that we are a quality-focused and responsive organization.”
Even despite adverse publicity in recent months, more than one Toyota dealership Boston have witness strong brand loyalty, and these new initiatives are likely to bolster that customer dedication.
Continue reading about the Product Quality Field Offices on Toyota in the News.
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